If you have always-on access through Wayflyer, your connected accounts are what make it work. This article explains why connections matter and what to do if something changes.
Why your connections matter
Wayflyer uses data from your bank accounts and e-commerce platforms to keep your funding access up to date. Specifically:
Your Flex Limit stays up to date. Keeping your accounts connected helps Wayflyer maintain Always-On access, so fast-growing businesses can get quick access to funding when needed. Wayflyer reviews your business data regularly (every 30 to 40 days) to keep your limit accurate. Without connected data, this review can't happen.
Remittances run smoothly. If your remittances are set as a percentage of sales, your store connection is used to calculate the amount due on each transaction.
What if your accounts disconnect?
Sometimes connections drop. If this happens, you'll receive a notification with steps to reconnect. Until your accounts are reconnected:
You won't be able to make new drawdowns
Your Flex Limit won't be updated until your connections are restored
Your existing remittance schedule continues as normal, so your current drawdowns aren't affected
How to reconnect
Log in to the Wayflyer app and follow the prompts on your dashboard. If you're having trouble reconnecting, you can contact your account manager or support team through the in-app chat widget. Open the chat icon in the app, start a new message, and include a short description of the issue plus any error message you see.
What if your access is paused?
In some situations, your access to new drawdowns may be temporarily paused. The most common reasons are:
Remittance issues. If collections are failing or remittances are being missed, Wayflyer may pause access to new drawdowns while the issue is resolved. Your account manager will work with you to get things back on track.
Changes in your business performance. If your business data shows a significant shift, your Flex Limit may be reduced or temporarily set to zero. This is based on the same regular review that can increase your limit when things are going well.
In both cases, a pause is not permanent. Wayflyer will work with you to understand what happened and, once the situation is resolved, your access can be restored. Your limit is reviewed again at the next cycle, so changes in your business are reflected over time.
What about your existing drawdowns?
A pause only affects new drawdowns. Your existing remittance schedule continues unchanged. You don't need to take any action on drawdowns that are already in progress.
Identity verification (KYC)
Your identity verification may need to be renewed from time to time. If it's expired when you try to start a new drawdown, you'll be guided through the renewal steps before you can proceed.
To avoid any delay, complete renewal prompts in the app as soon as you see them. If you have questions about your verification status, contact your account manager or support team.
Frequently asked questions
Will I lose access permanently if my accounts disconnect?
No. Disconnection pauses your access temporarily. Once you reconnect and your data is reviewed, your Flex Limit and available balance will be restored.
Does a pause affect my existing drawdowns?
No. Your current remittance schedule continues as normal. A pause only applies to new drawdowns.
How do I check if my accounts are connected?
Log in to the Wayflyer app. Your connection status is visible on your dashboard. If anything needs attention, you'll see a prompt.
My limit went to zero but I haven't drawn anything. Is my access gone?
Not necessarily. A zero limit usually means the most recent review didn't result in an approved amount. This can happen for a variety of reasons and is often temporary. Your account is reviewed again at the next cycle (every 30 to 40 days). If you'd like to understand what changed, your account manager can walk you through it.
Who should I contact?
Reach out to your account manager or contact our support team at any time.