Some account level information is able to be edited inside your Wayflyer account, while some will need to be updated by the Wayflyer team. Here is a quick outline of what information can be updated, as well as how to update this information.
Account Address:
If you need to update your banking account address you will need to reach out to the Wayflyer support team via [email protected], or through the intercom support widget in the bottom right corner of the screen.
When you do we will need documentation to confirm your new address which shows your company name. Acceptable documentation for this is one of the following:
Utility Bill
Bank Statement
Lease Agreement
Pay Stub
Insurance Bill/Statement
Account Name:
If you are looking to update the name of your business you will need to have legally changed the name of your business, and provide legal documentation to confirm this. This document will vary based on what state your business is registered in as well as what type of business you have, however a state approved document will be required to action on this request.
When you have this document, please reach out to the Wayflyer support team via [email protected], or through the intercom support widget in the bottom right corner of the screen.
User Information (Name, Email, Phone):
If you need to update a user’s Name, Email, or Phone, please reach out to the Wayflyer support team.
Banking Account Number or Name:
To update your banking account name, simply click on the pencil icon next to your account name on your account page. This will allow you to update your account name.
We cannot update your banking account number. However if you would like to create a new banking account with new details, you will need to transition all payments and funds to this new account, then close out your old account.
To transition payments you will need to follow these steps:
Reach out to Wayflyer support, via the chat widget, or via [email protected] and request a bank verification letter for your new banking account (some vendors will not require a bank verification letter to update their payments to the new account, but many vendors will require it).
Reach out to all companies or individuals who are sending money to your previous account, and ask them to update their account information to your new banking account, provide them with the bank verification letter for validation and to also provide account and routing information.
Keep your previous account open until you are no longer receiving ongoing payments, and use this as a way to track which companies and individuals still need to update their payment information.
For support questions for the Wayflyer Banking product, please do not hesitate to reach out to [email protected].
Wayflyer is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Wayflyer Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.
Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact [email protected] with questions on the sweep program. Pass-through insurance coverage is subject to conditions.