Wayflyer partners with Visa for the management of our debit card offering. If you see a charge in your account which you did not authorize you are able to contest it by reaching out to the Visa support phone line. Once the dispute has been filed Wayflyer will be able to update you on the status of the dispute, but the decision and initiation will be managed by VISA.
To initiate a dispute, please call the following number within 60 days of the transaction being posted on your account:
1-833-852-1519
When you call please be ready with the following information:
Debit card number
Account name
Dates and amounts for any suspect transactions
Reason you suspect the transaction is fraud
The reason you suspect a transaction is fraud can be as simple as, you did not initiate the transaction, but might also be concerning incorrect amounts, or a failure to deliver agreed upon goods or services. If you do not recognize a charge, please be sure to check with other members of your company, or individuals who had access to the card information to ensure they did not initiate the transactions before calling.
Once the dispute has been filed Wayflyer will be able to update you as to the status of the dispute.
NOTE: If an unrecognized transaction appears on your card, please report the card ‘lost or stolen’ in your Wayflyer account to open a new debit card. If during the investigation it is identified the card was compromised the card will be closed, but this can avoid additional charges while the investigation is started.
For support questions for the Wayflyer Banking product, please do not hesitate to reach out to [email protected].
Wayflyer is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Wayflyer Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.
Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact [email protected] with questions on the sweep program. Pass-through insurance coverage is subject to conditions.